FAQs

FAQs

How the Unee Gift Card works

How the Unee Gift Card works

Our Unee gift card serves as a non-reloadable prepaid card that carries a maximum card face value in any business that supports Unionpay. Each time a payment is made, the value of the card will be deducted until all values are spent. As a non-reloadable prepaid card, it cannot be recharged.

Buying Unee Gift Cards

Buying Unee Gift Cards

At the current stage, you may only purchase the Unee gift card from our partner merchants. Please contact our support team for further information.

Yes. To purchase Gift Cards on behalf of a company contact our support team. 

Balance and transaction history

Balance and transaction history

You can check your gift card balance and get a list of transactions at giftcard.unee.com.au

Refund

Refund

Each merchant has its own policy for accepting returned items. If the merchant allows the customer to return an item, the process would be conducted by the merchant and the amount paid will be returned to the card. You can track your transaction detail through giftcard.unee.com.au.

Your Gift Card is just like cash and you are responsible for its safe keeping at all times. If your card is lost or stolen, unfortunately we are unable to replace or refund it.

If your card is damaged, please take it into a store and have it checked by one of our Customer Service Team Members. It is important that you read and understand the T&C.

General question

General Questions

You can contact the Unee gift card support team by email: [email protected]